Asmall software company has two customer service representatives. the supervisor of he customer service department determines that there is an 85% probabiiy that a customer sevice representative will e on the phone with a customer at any given time. what is the probability o both representatives being on the the phone at the same time? ,

To find the aggregate probability of two independent events occurring, we multiply the independent probabilities together. So, if the chance of each agent being on the phone is 0.85, then we multiply 0.85*0.85 to find the chance of them both being on the phone. Doing with, we find that there is a 72.25% probability of both of the agents being on the phone simultaneously.

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