Steve set up a business making friendship bracelets. he earned $70 in january. he is projected to earn 120% more in february. how much is steve projected to make in february? a. $84 b. $98 c. $154 d. $190

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%