The cost of labor for servicing cars at b& b automotive is $50 for each whole hour or for any fraction of an hour. there is a $25 additional charge to get the oil changed & fluid checked. what would be the cost of servicing a car that required 3.45 hours of labor if the owner requested that the oil be changed and the fluids be checked?

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%