Please answer the question in the picture!!!

[10 points, algebra 2-simplifying complex fractions]according to my answer key the restrictions are -1 and 4. but why not positive 1?

Carl's candies has determined that a candy bar measuring 3 inches long has a z-score of +1 and a candy bar measuring 3.75 inches long has a z-score of +2. what is the standard deviation of the length of candy bars produced at carl's candies?

What is the length of the segment, endpoints of which are intersections of parabolas y=x^2− 11/4 x− 7/4 and y=− 7 /8 x^2+x+ 31/8 ?