The formula N(x) = x2 -2x + 2016 represents the number N of gang-related homicides across the country x years after 2017. According to this formula, in what year will the number of gang-related homicides be 2051?

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%