If Ms. Jones’s division sees a 5 percent (or greater) revenue increase over last year, she will receive a $20,000 bonus. If her division sees a 0–5 percent revenue increase over last year, she will receive an $8,000 bonus. If the revenues in her division decrease relative to last year, she will receive no bonus. Assuming that the percentage revenue increase of the division is normally distributed with a mean of 3 percent and a standard deviation of 3 percent, what is the expected value of Jones’s bonus?