Can someone help me which expression is equal to 16

An automated water dispenser fills packets with one liter of water on average, with a standard deviation of 5 milliliter. the manual says that after a year of operation the dispenser should be tested to see if it needs recalibration. a year later a number of filled packets are set aside and measured separately. it is found that the average packet now contains about 0.995 liters. does the dispenser need calibration? explain your answer.

Ineed i been stuck on this question since yesterday

Acomputer store bought a program at a cost of $10 and sold it for $13. find the percent markup