5) The claims handlers at a car insurance company help customers with insurance issues when there has been an accident, so their customer service skills are very important. The claims handlers at the Pekin Insurance Company are divided into three teams. For one
month, a customer satisfaction survey was given for each team. The results are as follows:
Team 1; Satisfied- 20
Team 1; Dissatisfied- 8
Team 2; Satisfied- 34
Team 2; Dissatisfied- 12
Team 3; Satisfied- 34
Team 3; Dissatisfied- 10
A) Make a table of the joint and marginal relative frequencies. Round to the nearest hundredth where appropriate.
B) Find the probability that a customer will be satisfied after working with each team. Round to the nearest hundredth where
appropriate
C) Determine which team has the highest rate of customer satisfaction.