If a spinner is broken into 8 equal parts, numbered from 1-8. what is the probability that the spinner will land on 5 than on 3, in that order?

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%