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What is the difference between the predicted value and the actual value

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%

From the beginning of the day the temperature rose 15 degrees so that by 4 pm it was 87 degrees. what was the temperature at the start of the day