ANSWER ASAPP! Will give brainliest! question in pic!

What is the total surface area of this square pyramid?

Last one and the bottom answer choice is y=(x-4)^2+1 you guys!

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%