Phone calls arrive at the rate of 48 per hour at the reservation desk for regional airways. A) Compute the probability of receiving three calls in a 10-minute interval of time?(to 4 decimals)
B) Compute the probability of receiving exactly 13 calls in 15 minutes. (To 4 decimals)
C) Suppose no calls are currently on hold. If an agent takes 10 minutes to complete the current call, how many callers do you expect to be waiting by that time?
D) What is the probability that none will be waiting?
E) If no calls are being processed, what is the probability that the agent can take 5 minutes for a personal time without being interrupted by a call?