Multiple-choice questions Tick the correct answer to each of the questions below.
1 When selling a product to your client it is important to:
a make sure it is the most expensive
b give good advice on how to use it
c make sure the sale is quick
d put it in an attractive bag
2 Always having retail products in stock is one way of:
a spending a lot of money on stock
b making more money
c leaving the salon vulnerable to theft
d keeping clients happy
3 Communication occurs between people through:
a body language and speech
b talking to the client in consultation
c verbal, non-verbal and written forms
d verbal and written forms