Can someone please help i’ve been stuck for like 30 minutes

On saturday morning, calls arrive at ticketmaster at a rate of 108 calls per hour. what is the probability of fewer than three calls in a randomly chosen minute?

65 8 7 4 5 6 8 4 3 2 1 9 5 6 4 2 1 6 5 1 5 1 3 2 3 5 multiply the third number in the first row by the seventh number in the third row. add this result to the fifth number in the second row. add to this total ten times the fourth number in the third row. subtract the eighth number in the first row from the result.

Twelve less than a number is at most 20