What are the steps into solving this problem

Two customers went to a post office. first customer paid $12 for 14 and 5 envelopes the second paid 24.80 for 10 postcards and 15 envelopes. what is cost of each envelope?

Ineed in figuring out this problem.

The management of a supermarket wants to adopt a new promotional policy of giving a free gift to every customer who spends more than a certain amount per visit at this supermarket. the expectation of the management is that after this promotional policy is advertised, the expenditures for all customers at this supermarket will be normally distributed with a mean of $95 and a standard deviation of $20. if the management wants to give free gifts to at most 10% of the customers, what should the amount be above which a customer would receive a free gift?