A recipe for 8 servings of soup calls for 6 cups of vegetable broth. How many cups of broth are needed to make 20 servings of soup

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%