What step is the first step to solving the following equation? 5x - 11 = 42

Will mark brainliest question in the pic.

1. according to the internal revenue service, the mean tax refund for the year 2007 was $2,708. assume the standard deviation is $650 and that the amounts refunded follow a normal probability distribution. a. what percent of the refunds are more than $3,000? b. what percent of the refunds are more than $3,000 but less than $4,000? c. what percent of the refunds are less than $2,000?

Factor this polynomial completely. x^2-8x+12