PLEASE HELP!! (click on the pic)

33% of college students say they use credit cards because of the rewards program. you randomly select 10 college students and ask each to name the reason he or she uses credit cards. find the probability that the number of college students who say they use credit cards because of the rewards program is (a) exactly two, (b) more than two, and (c) between two and five inclusive. if convenient, use technology to find the probabilities.

When y’all answer can y’all explain too !

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%