After a number of complaints about its directory assistance, a telephone company examined samples of calls to determine the frequency of wrong numbers given to callers. Each sample consisted of 100 calls. SAMPLE 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Number of errors 5 3 5 7 4 6 8 4 5 9 3 4 5 6 6 7 a. Determine 95 percent limits for the fraction of errors chart. (Do not round your intermediate calculations. Round your final answers to 2 decimal places. Round up any negative control limit value to zero.) UCL LCL b. Is the process stable (i. e., in control)? Yes No

The accompanying normal probability plot was constructed from a sample of 30 readings on tension for mesh screens behind the surface of video display tubes used in computer monitors. does it appear plausible that the tension distribution is normal? the given probability is has a significant downward curve, so it is plausible that the tension distribution is normal. the given probability is has a significant downward curve, so it is not plausible that the tension distribution is normal. the given probability is quite linear, so it is plausible that the tension distribution is normal. the given probability is has a significant upward curve, so it is not plausible that the tension distribution is normal. the given probability is quite linear, so it is not plausible that the tension distribution is normal.