The customer service department of a phone company is experimenting with two different systems. On Monday they try the first system which is based on an automated menu system. On Tuesday they try the second system in which each caller is immediately connected with a live agent. A quality control manager selects a sample of seven calls each day. He records the time for each customer to have his or her question answered. The times (in minutes) are listed below. Find the coefficient of variation for each of the two sets of data, then compare the variation. Round results to one decimal place. Automated Menu: 11.7 7.4 3.9 2.9 9.2 6.3 5.5 Live agent: 6.2 2.9 4.4 4.1 3.4 5.2 3.7

Automated menu

Live agent menu

So then we can conclude that we have lower variation for the Live agent menu since the coefficient of variation is lower compared to the Automated menu

Step-by-step explanation:

We can solve this by case

Automated menu

Data: 11.7 7.4 3.9 2.9 9.2 6.3 5.5

We can begin calculating the mean with the following formula:

And replacing we got:

Now we can calculate the standard deviation with the following formula:

And replacing we got:

Now we can calculate the coeffcient of variation with this formula:

And replacing we got:

Live agent menu

Data: 6.2 2.9 4.4 4.1 3.4 5.2 3.7

We can begin calculating the mean with the following formula:

And replacing we got:

Now we can calculate the standard deviation with the following formula:

And replacing we got:

Now we can calculate the coeffcient of variation with this formula:

And replacing we got:

So then we can conclude that we have lower variation for the Live agent menu since the coefficient of variation is lower compared to the Automated menu

answer: input the dimensions of the room to be painted. click the button to calculate the amount of paint and man-hours needed for this job.

interior paint coverage depends on the brand of paint used. the coverage amount is listed on the label of the paint can. use this to adjust the values in the paint coverage section below. paint usually is applied at 350 to 400 square feet per gallon (primer at 200 to 300 square feet per gallon).

step-by-step explanation: