Karen merlott, vp for strategic planning at a recruitment firm, recently conducts a survey to determine customer satisfaction with job placement. she distributed the survey to 45 of the most recently placed executives. two items on a survey questionnaire them to rate the importance of "initial interview process" and "satisfaction of final job placement" on a scale of 1 to 10 (with 1 meaning "not important" and 10 meaning "highly important"). her staff assembled the following statistics on these two items. initial interview process satisfaction of final job placement mean 8.5 7.5 median 9 8.5 mode 9.0 9 standard deviation 1.0 1.5 what can karen conclude from these statistics?