Iwasn't there to learn it due to my anxiety

Pranza plotted point a in the coordinate plane below.

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%

Lola says these two expressions have the same value. expression a expression b which explains whether lola is correct?