The person who believed that management must do more to improve the work environment and processes so that quality can be improved was

Which of the following scenarios is the result of a lack of education or experience? a. a man dislikes hearing about the holocaust because he is a survivor. b. a burn victim doesn’t like to be near any flames. c. a child refusing to eat broccoli because of its color. d. a woman dislikes smokers because the smoke makes her cough.