How does personality affect how you handle stress?

If you have a negative personality you would handle stress in a negative way...same goes for a positive personality

Type A personalities allow stress to have a negative influence. Type B personalities tend to use stress in a positive manner. ... If you are a Type A personality, guard against allowing stress to trigger negative reactions such as anger, hostility, or anxiety.
(Source google)

I hope this helps.

B. communication skillscustomer care service specialists are very friendly and know just what to say to people.

Iwould say c. take responsibility for your behavior