1. A de-emphasizing approach to conflict can often deflate a situation and allow individuals to come at the problem from a less antagonistic stance.
a
O True
O False
2. Which of the following can be used to help build an effective healthcare team? (1 point)
O Delegation of tasks
O Making team members feel valuable
O Having a clear purpose
O All of the above
3. What is a characteristic that is often associated with leadership? (1 point)
O Arrogance
O Passion
Shyness
O All of the above