You may call a contact outside of approved calling periods if you have personally spoken to the individual and he/she requested the call outside the approved period.

True.

Explanation:

Commercial or formal calls can only be made within a specified period of time and approved by the institution or professional. However, there are certain circumstances that require a call to be made outside of approved times, as it is extremely important that communication between people takes place in non-conventional times. In this case, the call can only be made if a professional or a member of the institution commits to answering the call personally and allows that call to be made, that is, it is necessary that this call be requested.