Which action is most important when two people are “finding ground” during conflict resolution?
a. identify important facts and issues on which both people can agree.
b. identify reasonable compromises both people can make to reach an agreement.
c. evaluate shared history and analyze past behavior in conflict.
d. agree to listen to each person’s point of view with an open mind.
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Which action is most important when two people are “finding ground” during conflict resolution?
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