There is an irate patient at the window in the waiting room. He is demanding to see the provider immediately to
voice his concerns about his account. Which of the following is appropriate when dealing with this patient?
Speak in a firm and loud voice and tell the patient to "Be quiet!".
Ask the patient to accompany you into an exam room for a one-on-one discussion.
Calmly escort the patient to the practice manager's office after alerting her to the situation.
None of the above
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There is an irate patient at the window in the waiting room. He is demanding to see the provider imm...
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