What is the BEST way to summarize the techniques for effective communication? a. Talk about yourself, and let other people talk about themselves.

b. Say what you mean, and don't make assumptions about what other people mean.

c. Talk to people less, and listen more.

d. Try not to hurt people's feelings, even if you have to lie.

Which factors would indicate that a patient would be unable to use autonomy to make a decision? a rude personality and an unwillingness to follow the doctor’s orders a family history of mental disorders and a criminal record a criminal record and trouble following simple directions a mental condition and an age below the legal age of consent