Case Study #2 You work for a family practice physician. The Smith family has had the same physi
and the doctor and staff know all of the family members very well. Tamara Smith,
old daughter has come to the doctor for contraceptives because she has a new boy
become sexually active. You are good friends with Tamara's mom and feel as if
daughter. Tamara's mom finds an appointment card on her daughter's dresser and,
ried, calls the office to verify the appointment. How do you handle the call?