Good Morning, boys and girls, I am glad to be able to give a talk on "The Consumer and His Rights' today. Are you aware that
we are all consumers? A consumer is anyone who pays for a product or service. As consumers, we must
know our right
A Consumer's first right is the right of choice. Consumers should have the right to decide which
product or service is best for him. Consumers also reserve the right to return or reject a product if it is not
to their satisfaction or is not what they wanted.
The second is the right to be informed. Producers should be responsible enough to provide
accurate information about the product or service. Consumers should have easy access to prices, expiry
dates - especially for perishable goods - and also information about the ingredients used.
Consumers also have the right to purchase products that are safe and reliable. The testing of
products and the determining of their safety standards, which is already being done by SIRIM, is one way
of granting consumers their rights. Consumers should not be forced to make do with products that may be
dangerous.
So, boys and girls, now you are aware of your rights as consumers. By being aware of our rights,
we can be rest assured that we will not only get quality products and services but also that we will not be
victimised by traders.
Thank you.