If a person is bitten by a highly venomous snake and receives a dose of venom sufficient to kill several people, that person does not have the time to build up his immunity over the next week to neutralize the venom. However, hospitals carry "antivenin" made from injecting horses with small-to-larger dosages of snake venom, and then harvesting the antibodies from the horse plasma. This is an example of

Ori works at a flower shop in her town. when customers come in to purchase flowers as gifts, lori takes the time to really listen to their needs so she can recommend the perfect bouquet to them. as a result, lori's customers leave happy and return to this shop whenever they need to give a gift. lori's co-workers like her because she gets along with everyone and compliments them on the bouquets they have put together. what workplace habit does lori demonstrate?