Question 2 (10 points) question 2 unsaved
some things one should not do when trying to communicate effectively include: (10 points)
question 2 options:

1) look around the room

2) look at your watch

3) roll your eyes

4) all of the above
save
question 3 (10 points) question 3 unsaved
jose would like to know about his uncle's death. he feels his dad is avoiding the subject for some reason. identify what jose could do to ease the communication process. (10 points)
question 3 options:

1)
demand that his father tell him the !

2) bring up the subject as soon as his dad comes in from work.

3) use "i" messages to prevent his dad from becoming defensive.

4) make sure his dad is watching espn before mentioning the subject.
save
question 4 (10 points) question 4 unsaved
why are i messages so important in effective communication? (10 points)
question 4 options:

1) so you can avoid a topic you don't want to talk about.

2) so you can dominate the conversation

3) so the person you talk to will not become defensive.

4) so you can mind read
save
question 5 (10 points) question 5 unsaved
when someone says: "you should know what is wrong.", this is a example of which communication roadblock? (10 points)
question 5 options:

1) silent treatment

2) mixed messages

3) different outlooks

4) tuning out
save
question 6 (10 points) question 6 unsaved
nicole heard a rumor: her boyfriend joseph was seen at the mall with her best friend. nicole is afraid joseph is going to break up with her. when joseph comes over to visit, nicole is visibly upset. however, when joseph asks her if anything is bothering her, nicole simple says: "nothing is wrong." she refuses to talk with joseph about why she is upset. this is an illustration of which roadblock? (10 points)
question 6 options:

1) silence

2) mind reading

3) different outlooks

4) tuning out
save
question 7 (10 points) question 7 unsaved
asking questions is an indication you are interested in what the person is saying and that you are listening. (10 points)
question 7 options:
1) true
2) false
save
question 8 (10 points) question 8 unsaved
referring to the example of kyle and mixed messages in the work file review-- kyle may have been more successful if he: (10 points)
question 8 options:

1) removed his facial piercing ornaments

2) had asked the director if he could have a cup of coffee

3) asked for an interview during closing time, so all the parents could see him

4) wore his blue jeans that were tattered at the hem
save
question 9 (10 points) question 9 unsaved
which of the following are roadblocks to effective communication? (10 points)
question 9 options:

1) mind reading

2) avoiding subjects

3) silence

4)
all of the above

save
question 10 (10 points) question 10 unsaved
shaquan's mother is trying to discuss the week's calendar with him. while she is talking he continues to work on the computer and turns up the radio. what communication roadblock is he using? (10 points)
question 10 options:

1) silence

2) mindreading

3) tuning out

4) avoiding subjects