1. think about a time when you were speaking and you felt that the person you were speaking to was not listening. what made you feel that he or she was not listening? describe the person’s verbal and nonverbal communication.

2. when you have to tell a friend or family member "no," how do you do it? what is hardest for you about saying "no" when you’re being pressured to do something you don’t want to do?

3. describe a situation in which you gave or received feedback that directly or indirectly involved physical, mental, emotional, or social health. if you received the feedback, how did you react and what did you change, if anything? if you gave the feedback to a friend, how did he or she react? did your friend make any changes in his or her behavior or lifestyle as a result?