1. employees should make an effort to put themselves in the customer’s shoes as part of: a. understanding and empathy b. control c. none of these d. information

Esther works at a large hospital where she plans food service programs she monitors an records information regarding patients diets and intake and is devoloping a new meal plan that addresses several different dietary needs for many types of patients esther enjoys her work as she feelss that she is patients develop healthier habits