Apatient approaches you yelling that their scheduled appointment was one hour ago and they still haven't been seen. they angrily point their finger as they complain that their boss will be furious if they're late back to work. your goal is to prevent the situation from escalating. what should you avoid doing? a. act calm, keeping your hands open and visible b. reach out and touch their shoulder c. demonstrate supportive body language d. listen to what they are saying

It is the third week of the semester. dolly has registered for five courses because she is in a hurry to finish fire protection technology aas program. dolly is in aca 122, pol 120, eng 111, developmental math, and cis 110. she has realized that she cannot be successful in all of the classes at the same time because she also works 30 hours per week and has two small children. she wants to withdraw from one or more of her classes, but she doesn’t know which ones to drop. what college policies and procedures does dolly need to understand to her make this decision? what advice would you give her?