What advantage does a business letter have over an e-mail? because it takes longer to write and send, it allows “cool down” time. a business letter is faster and more effective than e-mail. most companies won’t accept e-mail complaints and only respond to letters. it is better to visit the company in person than to write an e-mail or letter.

A. Because it takes longer to write and send, it allows “cool down” time.

The thing to remember when responding to a communication or event/happening that you may not like and have a personal issue with is that you should never immediately respond in haste. When you respond in haste you may be angry/upset, and when people are angry people tend to not rationalize normally. What this means is that it possible to not be one’s “right mind,” and you may communicate things you may later wished you may not have. It is recommended to take some time to calm down, and because of the time it takes construct a business letter (over an email), the business letter is your best bet when it comes to the best medium to use in response to something that you may not have agreed with.

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