1.workplace communications are most likely to be conversational and informal in

a. graphics.
b. text messages.
c. business letters
d. formal reports.

2. which of the following is a category of negative workplace writing?

a. payroll
b. status update on work completed
c. proposals
d. addressing a problem

3. which resource, in addition to a dictionary, would you to identify the meaning of a scientific term?

a. table of contents
b. glossary
c. grammar check
d. index

4. when scanning text, which of the following items typically stands out?

a. punctuation
b. quotations
c. numbers
d. nouns

5. simply put, narration is the art of

a. revising an essay.
b. taking a test.
c. telling a story.
d. memorizing a poem.

6. from the five ws and one h strategy, which question to identify the reason for some event in a historical text?

a. when?
b. where?
c. what?
d. why?

7. knowing your message and your audience is most important for choosing

a. the size of the font you use.
b. what website to use to publish your work.
c. how long you should take to revise your text.
d. words and phrases to use.

8. which point of view tells the story from a main character's perspective, using the pronouns "i," "me," and "we"?

a. third person omniscient
b. first person
c. second person
d. third person limited omniscient

9. which of the following would you determine whether your boss is or angry in a workplace email?

a. formality
b. consistency
c. wordiness
d. tone

10. is presented as fact but actually presents information with prejudice in order to convince others.

a. inference
b. description
c. conclusion
d. bias

11. what organizational part of an essay is designed to preview the message and gain readers' interest?

a. appendix
b. body
c. introduction
d. conclusion

12. which of the following organizational structures would work best for thoroughly describing the details of an event?

a. problem/solution
b. cause/effect
c. sequence
d. description

13. after carefully reading through the following email, answer the question.
dear mr. franklin.
you for your application. i have reviewed your resume and credentials and would like you to come in to discuss more. we are holding interviews this week from monday to wednesday between 2 and 4 pm. contact me with a time when you can come in during this time. if you cannot make it then, let me know, and we will try to schedule an alternative time.
sincerely,
michael costas
company hr
what's the purpose of michael costas's email?

a. to acknowledge that he received franklin's application
b. to invite franklin to interview for the position
c. to schedule an alternative time to meet
d. to announce to employees when the company is holding interviews

14. after carefully reading through the excerpt from "hidden figures," answer the question.
by the 1930s, naca needed even more computers. they turned to a new population: women. naca hired its first five female computers—all white—in 1935. by 1946, the number of female, naca-trained computers had passed 400. in that interval, two important events occurred. first, president roosevelt was faced with protests over racial segregation and signed executive order 8802. it prohibited racial discrimination in hiring practices in the national defense industry. second, the attack on pearl harbor in 1941 brought the us into world war ii. the federal defense industry quickly became one of the best options for african americans with college degrees.
naca faced a problem by the 1930s. they needed more human computers. what was the solution?

a. build digital computers
b. hire women
c. build calculators
d. hire military personnel

16. which of the following organizational structures would work best for describing the steps in a scientific experiment?

a. cause/effect
b. sequence
c. description
d. problem/solution

17. some words, such as "strike" and "key," can be tougher vocabulary terms in writing since they

a. have no synonyms.
b. have multiple meanings.
c. are different parts of speech.
d. have negative connotations.

18. what organizational part of an essay is designed to provide details that work to support the central ideas?

a. body
b. introduction
c. appendix
d. conclusion

19. what's the best definition of a topic sentence?

a. the first sentence of the paragraph
b. the sentence within a piece of writing that provides the main idea of the piece
c. the statement in a paragraph that provides the central idea
d. the conclusion of the sentence

20. which of the following styles would most likely be used in a text message between coworkers?

a. wordy
b. biased
c. casual
d. formal