What literary device is "forests thickened with legend"?

Check my grammar: dear mr. peter szulczewskisubject: loyal customer’s complainti visited wish.com last month and found a 2-terabyte hard drive for only $69.99, an alive aquarium piranha fish for $7.99 and an unlocked samsung galaxy s9 phone for $599.99. the price of such quality item got me to buy all three of them thinking it is exactly what the description and pictures shows it be.the items arrived today and i am for giving me an actual samsung galaxy s9 for a low price but i got lied about the two other items, i know it doesn't always happen but we are losing our trust everytime it happens. i got 500gb hard drive and a plastic sardine fish. i thought i saved money but a 500-gigabyte hard drive should only be worth $40 and i am ok that they gave me a plastic fish because it is only $8 but they gave me a sardine plastic fish which is a very uninteresting species of fish and i have no use for it. you again for the phone. i like buying in your website and admire the prices you give to your items. i will not ask for a refund for the fish and hard drive but you should tell your sellers to use a truthful descriptions of their products because if they keep deceiving us, you might lose a lot of loyal customers.sincerely,russell john javierloyal customer

What is the most likely reason schlosser uses a direct quotation in this example excerpt from fast food nation

Have you ever thought you understood a person based on a story that you have heard about them? have you ever guessed about a person's personal life because of the clothes they wore? or, have you judged a person because of their friends? although classifying people in this way is typically discouraged, authors deliberately use your preconceived ideas to you form an opinion about the character or to at least have a better understanding. can you think of a time that you made a character call about someone based on external aspects? were you correct, or incorrect? has anyone ever made an incorrect assessment of you based on external aspects? write two paragraphs about it in your journal.