Choose the best course of action for each of the following scenarios. A customer is angry and yelling because no one has been able to resolve an issue with her
product.

As a customer service agent, you are responsible for requesting a replacement part for a customer who is upset that his product needs one.

A customer is being rude to you and using off-color language. You respond
by
.

As a professional customer service agent, your ability to stay positive and focused on finding a solution that satisfies the customer is known as
.

A customer is angry and yelling because no one has been able to resolve an issue with her product. offer her a new one

As a customer service agent, you are responsible for requesting a replacement part for a customer who is upset that his product needs one. Imediatly call for a new one

A customer is being rude to you and using off-color language. You respond by saying please calm down

As a professional customer service agent, your ability to stay positive and focused on finding a solution that satisfies the customer is known as pashience

Explanation:

what do you need

explanation:

i don't understand

no