match the following active listening words or phrases that help a reader move through and make sense of the sequence of information 2. barrier a strategy for giving feedback when you give constructive feedback by placing a suggestion for improvement with positive feedback before and after the suggestion for improvement 3. body paragraphs paragraphs that present details to support the main idea of a piece of writing 4. communication a summarization of a piece of writing's main points 5. conclusion detailed information about a performance, including specific information about what was done well and how the performance could be improved 6. constructive feedback anything that interferes with a message being sent or received 7. introduction an exchange of information 8. netiquette the person who creates or composes a message and delivers it either orally or in writing 9. paraphrase the person who receives a message 10. receiver a strategy for showing other people you are interested in what they are saying and that you understand what they are saying and how they feel about it 11. sandwich technique guidelines for courteous electronic communication 12. sender to state only the main points of something that that has been said or written 13. summarize an interesting and compelling paragraph that gets a reader interested in what they will be reading 14. transitions a personal belief that one should work hard and do a good job 15. work ethic to restate information using other words