Compared to manufacturing, service requirements tend to be more time dependent, location dependent, and volatile. In addition, service quality is often directly observable by customers. Find a recent article in a business magazine that describes how a service organization is struggling with one or more of these issues and make recommendations on what an organization needs to do to overcome these difficulties.

1. read the following excerpt from franklin d. roosevelt's "fireside chat 19":

on the other side of the picture, we must learn also to know that guerilla warfare against the germans in, let us say serbia or norway, us; that a successful russian offensive against the germans us; and that british successes on land or sea in any part of the world strengthen our hands.

remember always that germany and italy, regardless of any formal declaration of war, consider themselves at war with the united states at this moment just as much as they consider themselves at war with britain or russia. and germany puts all the other republics of the americas into the same category of enemies. the people of our sister republics of this hemisphere can be honored by that fact.  

the true goal we seek is far above and beyond the ugly field of battle. when we resort to force, as now we must, we are determined that this force shall be directed toward ultimate good as well as against immediate evil. we americans are not destroyers — we are builders.

analyze the effectiveness of this excerpt. how does it function within the speech as a whole? how does the structure of the excerpt to convey the speech's purpose and key points? support your argument with evidence from the speech. (10 points)

this need to be done in 15 minutes kind of passed the 15 minutes by now sorry dude but i can list some of my thoughts down for you : (

innocence can be defined as the lack of sin, relating it with the lack of guilt, also it can be a synonime of naivety. most people agree that sins are made out of experiences, intentionally or not, as well as you stop being naive once certain things happen to you throughout your life. so, with this explained, the chosen answers are:

when the boy saw the effects of war, he no longer viewed life as innocent.

the loss of innocence is a result of gaining experience and making mistakes.

one way to define innocence is as a lack of worldly experience or sophistication.