A customer ordered a hand bag from our online store 14 days back. The order was shipped by us, and handed over to courier company same day when the order was placed. The courier tried to deliver the order to the customer, but the customer's address as per the courier was wrong.

The customer is contacting us to check the status of his order.

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.