Drag each tile to the correct location. Drag each scenarlo to the correct strategy for delivering a negative message.
a company wants to inform a
long-term vendor that its
services are failing to
meet quality standards
a condominium manager is
sending the sixth reminder
to a resident to pay her dues
a hospital must inform its staff that
it is closing
a web security firm has to alert a
client about a security breach
an airline has to downgrade a
passenger's booking from first
class at short notice
a dairy company must notify
customers about a 1 percent
price increase
Direct Strategy
Indirect Strategy

Some cultural backgrounds have different superstitions or customs, this can play a part in how they decide things. superstitions are important to a culture for example, an asian culture has a superstition about women putting their purses on the ground their money will be gone, therefore people in that culture try everything they can to not let their purse touch the ground in fear of it being true. also like how we avoid walking under ladders in fear of bad luck. customs may also play a key role a custom also know as a tradition, is something people in the culture have been doing for generations as a quick example, if a family has a necklace that the family's mother passes it on to her daughter in so on it's a custom in that family.

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