Read the business letter. Mr. Mitchell Smith

Smiles Everywhere

Deerfield Beach, FL 33442

Dear Mr. Smith:

I ordered some stuff from your company last month, and I was overcharged. I am really angry, and I want my money back.

I will be waiting to hear what you are going to do about it.

Frank Williams

Select all the things that are incorrect with the business letter.

It is missing an inside address.
It is missing a closing.
It is missing a heading.
It lacks clarity.
It is too polite; Frank should have been really rude!
It is missing a greeting.
It does not provide the details necessary to resolve the matter.