Ayuda porfavor tengo que completar esto con las palabras que mostrare a continuacion

Does anyone know the answers to these two? i don’t want to have to guess, you!

Pls due today which excerpt from the text most effectively demonstrates that the narrator's point of view about the cabuliwallah has changed? "i felt a little sorry, and would have called him back, but i found he was returning of his own accord." "i sent for mini immediately from the inner apartment. many difficulties were raised, but i would not listen." "tears came to my eyes. i forgot that he was a poor cabuli fruit-seller, while i was—. but no, what was i more than he? he also was a father." "i took them and was going to pay him, but he caught my hand and said: "you are very kind, sir! keep me in your recollection. do not offer me money! —"

In the following line, "so many crazed men, so much shouting, so much brutality, " what type of rhetorical feature is wiesel using to emphasize the image?