4. In three studies, we provided a test of how rudeness affects performance at the workplace. The results were all the same. They showed that rudeness reduced performance on routine tasks, as well as creative tasks. What does this excerpt infer? (10 Points)

A. Rudeness should be against the law.

B. Rudeness can result in profit loss at the workplace.

C. Rudeness happens at every workplace.

D. Rudeness doesn’t really decrease routine performance tasks.