English, 24.11.2019 11:31 bobiscool3698

One of your coworkers frequently complains about problems she's having with a customer. you decide to :
a. tell her what you believe she is doing wrong
b. empathize with her and explain some customers just cannot be happy
c. tell her to channel her into finding a solution instead of complaining.
d. ask her if she would like to discuss the situation and try to find a solution together.

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