Which statement is true?
a-it's important to be clear and specific about the product or service and what went wrong.
b-it's best to address your letter “to whom it may concern” so it reaches the right person.
c-the format of your letter is not important. what matters is what you say.
d-to save time, you should go directly to the top with your letter of complaint.

The correct answer is option A.

Explanation:

When writing a professional letter, especially a commercial one, it is important "to be clear about the product or service and what went wrong".

Option B is not correct because if you address your letter "to whom it may concern", generally, it concerns nobody.

Option C is incorrect because format is paramount in business letters.

Option D is incorrect because going directly to the top with your letter may be regarded as rude.

he is a confident leader.

the correct answer is   d. a picture depicting people applauding a country's leader.