What next steps are recommended if your first letter of complaint does not get the desired result? a. contact the manufacturer, trade association, or a local consumer group. b. find out the home phone number of the company’s ceo and call with your complaint. c. alert your friends online and start a boycott campaign against the company. d. contact someone with more authority in the company describing your complaint. select the best answer from the choices provided a b c d

Returning from vietnam, we were indeed given a parade. crowds of screaming people waving signs — not just on one road, one day. no, they were everywhere. every day. on the streets, on the television, on the radio. a hot, angry tangle of shaking fists and ugly words that threatened us like a monster with a hundred heads. our country had chewed us up and spit us out, and now we were being treated as if it were our fault. what is one way the author's use of language contributes to the tone of this passage? a. the use of figurative language creates a feeling of resentment. b. the phrase "hot, angry tangle" is used sarcastically to create irony. c. the word "parade" is used sarcastically to create a lighthearted mood. d. the parallelism draws attention to the confusion of those returning.